You are an entrepreneur and you have that thought that is normal: Ah, I have to have one super promotional price on my O Boticário catalog, I have to do a mega service and it was worth it!
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Or in another sector, people think like this: I am a tax lawyer and I know very well how to fit into the laws; I'm a designer and I know my job very well, I do amazing work, but that's not all!
There are more details that make you win or lose the customer in your O Boticário resale by catalog!.
I'm Suzana, an entrepreneur specialist in catalog sales O Boticário And I'm here to give you some tips: in addition to the product, what can you do to succeed and win more customers!
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What does O Boticário resale have to do with a bakery?
I wanted to ask you to think along with me about a bakery! Tá Suzana, the great product of a bakery is bread. Just don't!
The bun is super important … we know that. Although I'll confess that I'm not very fond of bakery.
These days, even listening to it on CBN, there's a guy, a columnist, who only talks about food. His name is Rusty Marcellini! He takes this bakery thing so seriously that he was going to move house and suddenly he chose where he wanted to live, close to the bakery he prefers.
But it's good.. what is important in a bakery related to my resale by catalog O Boticário? In addition to the bread … but there are people who choose the bakery based on the path they take! On the way home, to buy bread and make an afternoon coffee.
- Anyway, more than just the product, we have to think about the whole thing! In the experience that we will have to the resell cosmetics and perfumes from O Boticário.
- That is, if you have a clothing store! What's it like being in the store with you? How is the relationship? How do you do when you receive someone?
- You are a beauty consultant! How is your waiting room? How is the scheduling?
And then I would like to leave 4 tips to help you in this task of improving your relationship to attract more customers to its catalog resale O Boticário!
01 – Is your service when reselling O Boticário by catalog really satisfactory?
So let's go to the first tip: "Don't settle"! It is very common for us to think that the service is good. What you do is cool. And so!
And especially when it's not selling well, when it's not capturing new customers, when you're not getting new catalog orders online, you blame the marketplace.
You say that the situation is bad and that's why people disappeared. But it's not like that, people keep going... at higher speed, lower speed, bigger pocket or smaller pocket, people are acting.
It's really important you're always refreshing, thinking... what different things can you do?
In your shop, in your office, in your way of working. Don't settle!
02 – Carefully listen to your client's preferences when presenting O Boticário perfumes and cosmetics!
Tip number 2.. I think she's a millennial: “Practice active listening!”
Sometimes you're visiting your customer door to door, sometimes you're in the phone relationship with your customer... and you talk, talk, talk.
In fact, the salesperson, although we know that not everyone is a salesperson … but everyone needs to sell. The seller needs to listen!
We have the customer sometimes complaining about a detail: and we don't pay attention! We talked about the example of the bakery... how many times have you not changed the bakery because at "h" time: it's difficult to stop, it's difficult to park... and you go to another one, but there in front it's easy to park your car.
How many times have you changed dentists or doctors because of the waiting room? We need to have active listening!
It takes us a long time to conquer the customer in O Boticário catalog resale, but it's easy to miss!
03 – Give complete presentations and, if possible, with free samples of O Boticário perfumes
The third tip is:Promote richer experiences!” It's not just there... it's not just that service. The most complete experience is attention-grabbing!
Sometimes using social networks, you have customers who are following and relating to you, but do you draw attention to the new product you are launching?
Engage, be close! Offer free samples of O Boticário perfumes. This can be online and offline. Relate lastingly. Not just there punctual, not just there in your direct sales visit, not just in your house. The complete experience is top notch, it's magical and conquest!
04 – Analyze what works best in your approach to O Boticário products
And the fourth tip: “Rank the items your customers say they value”! You are an O Boticário door-to-door reseller: he likes to be served right away!
Make a ranking, active listening and ranking. Your client likes personalized service, he likes to know the name .. by the way, this name thing, there's a post talking about just that.
It's no wonder that Starbucks, even without a queue .. when you place your order, the cashier puts your name on the cup .. and when it's time to serve you, he calls you by name.
We love to be called by name! Our name is music! So know the name of your customers.
Know the names of the people you are relating to with its resale through the O Boticário catalog. And then there is the ranking: what does he value? And then modify your process a little, modify a little how you serve!
Given this ranking. Fulfilling people's wishes. It makes a big difference!
Write a comment! What is your opinion about these tips to sell even more O Boticário by catalogue?
Did you have any questions? Do you resell other catalogs or beauty products?
Write a comment below, your opinion is very important here.
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